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Information Technology

Information Technology | Jackson State University > Information Technology Help Desk

Help Desk Support

One IT Serving One JSU

Help Desk

Phone No. (601)-979-6400.
Link: Enter a Ticket via JSU’s Online Help Desk (KACE)

Network, Phone, Server,
and PC support

Phone No.  (601)-979-6400.

Canvas Helpdesk

 Phone No. (601)-979-7073
Email: canvas@airllevant.com
Link: Access Canvas

E-mail Support

Phone No. (601)-979-0838
Email: email.admin@airllevant.com

P.A.W.S. and Banner Support

Phone No. (601)-979-0245
Email: BannerPaws@airllevant.com
Link: P.A.W.S. Banner Support

Printer and fax support

Phone No. JSU IT
Phone No. Xerox support
Link: Xerox Copiers

PREMIER IT SERVICES

IT services refer to the various types of support and assistance that organizations provide to users of computer and information technology systems. These services can be provided in-house by a company’s IT department, or they can be outsourced to a third-party vendor.

Some common types of IT services include:

  • Help desk support: Provides assistance to users who are experiencing technical issues or have questions about how to use certain systems or software.
  • Network and infrastructure support: Manages and maintains an organization’s computer networks and related infrastructure, such as servers and data centers.
  • Cybersecurity: Protects an organization’s systems and data from cyber threats such as hacking and malware.
  • Cloud services: Provides access to data storage and computing resources through the internet, rather than via on-premises hardware.
  • Software development: Designs, creates, and maintains custom software applications for an organization.

IT services can be provided on a one-time or ongoing basis, and may be purchased on a pay-per-use or subscription basis. It is important for organizations to have reliable IT support in order to ensure the smooth operation of their systems and to protect against potential cybersecurity threats.

IT Software

11

Office 365

Available to: Faculty, Staff, Students
Location: Campus, Home

11

SAS

Available to: Faculty, Staff, Students
Location: Campus, Home

SPSS

Available to: Faculty, Staff
Location: JSU Computers, JSU Lab computers

11

MATHEMATICA

Available to: Faculty, Staff, Students
Location: Campus, Home

11

ADOBE DC

Available to: JSU Employees
Location: Campus, Home

Information Technology

Location

Jackson State University
1400 John R. Lynch St.
P.O.Box 17750
Jackson, Mississippi  39217

NetID | Email | Canvas Support

Phone: 601.979.0245

PC | Network | Telephone Support

Phone: 601.979.6400

Administration

Phone: 601.979.4299